Helpdesk Management System, we call it Field buddy just because it manages all the operation that is running on fields such as Sales person meet clients by visiting their place, Customer Support Engineer travel one place to another for handing ground engineering work, Logistic person send parcel to customer by reaching at their place etc. It makes easy all such kind of operation just click on few button. Through this organization can track resource availability, manage claim management, proper planning management. Field buddy is fully configurable system and easy to integrate with any existing application.
Some of the key features as:
- Real Time Tracking: It help to track resources live so that you can plan the resources accordingly
- Make process Streamline: A well-defined standard process of it helps you to follow a procedural system that makes process streamlined.
- Easy to use: its user experience based workflow make you comfortable to use the application handy.
- Easy Integration: Current structure of this application allow it to integrate with any application such as HRMS, CRM etc.
- Fully configurable solution: According to the organization requirement configuration setup like define Visit type, custom form, claim policy and other business rule.